Privacy Policy
OVERVIEW
At Renewed Customs by Char LLC, we are committed to protecting the privacy and security of our customers and website visitors.
This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit our website, place an order, sign up for communications, or otherwise interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
We may collect personal information in the following ways:
Information You Provide Directly
When you place an order, submit a form, or contact us, you may provide:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party providers)
• Order details, including customization requests and design submissions
Information Collected Automatically
When you visit our website, certain data may be collected automatically, including:
• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referral sources and interaction behavior
We use cookies and similar technologies to enhance your browsing experience.
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process and fulfill orders
• Provide customer support
• Communicate order confirmations and updates
• Send promotional communications (if you opt in)
• Improve website functionality and user experience
• Detect and prevent fraud
• Comply with legal obligations
You may unsubscribe from marketing communications at any time.
3. SHARING OF INFORMATION
We do not sell, rent, or trade your personal information.
We may share your information with:
• Payment processors
• Shipping carriers
• Website hosting providers (such as Shopify)
• Email and marketing platforms
• Legal authorities when required by law
All third-party providers are required to maintain appropriate security standards.
4. DATA RETENTION
We retain your personal information for as long as necessary to:
• Fulfill your order
• Maintain business records
• Comply with legal obligations
If you request deletion of your data, we will remove your information unless we are required to retain it for legal or business purposes.
5. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
These include:
• Secure payment processing through encrypted third-party systems
• Restricted access to personal data
• Ongoing review of security practices
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Remember user preferences
• Maintain shopping cart functionality
• Analyze website traffic and performance
• Improve overall user experience
You may disable cookies in your browser settings, but certain features of the website may not function properly.
7. SMS COMMUNICATIONS
If you provide your phone number and opt in, you agree to receive SMS communications related to:
• Order updates
• Customer service messages
• Promotions and announcements
Message frequency may vary. Standard message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.
We do not sell or share SMS data with third parties for marketing purposes.
8. YOUR RIGHTS (GDPR & CCPA)
GDPR (European Economic Area Residents)
If you are a resident of the EEA, you have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Request data portability
• Object to certain processing activities
Your data may be processed outside of Europe, including in the United States and Canada.
CCPA (California Residents)
If you are a California resident, you have the right to:
• Request access to personal information we hold
• Request correction or deletion of your data
• Designate an authorized agent to make requests on your behalf
To exercise these rights, please contact us using the information below.
9. AUTOMATED DECISION-MAKING
We do not engage in fully automated decision-making that has legal or significant effects on customers.
However, our platform provider (Shopify) may use limited automated systems to prevent fraud, such as:
• Temporary IP address blocking
• Payment risk detection
These systems are designed to protect both the business and the customer.
10. MINORS
This website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors. If such information is identified, it will be deleted promptly.
11. POLICY UPDATES
We reserve the right to update or modify this Privacy Policy at any time.
Updates will be posted on this page with a revised effective date.
Continued use of our website and services constitutes acceptance of any changes.
12. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Renewed Customs by Char LLC
📧 renewedcustomsbychar@outlook.com
Address:
6340 Security Blvd, Ste 100
Baltimore, MD, 21207