Terms of service
OVERVIEW
This website is operated by Renewed Customs by Char LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Renewed Customs by Char LLC.
Renewed Customs by Char LLC offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service and Conditions (“Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 16 years of age or the age of majority in your jurisdiction, and that you have the legal authority to enter into this agreement.
You agree not to use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to intellectual property laws.
You must not transmit any viruses, malware, or destructive code. Any breach or violation of these Terms will result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time without prior notice.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements.
Credit card and payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or access to the service without express written permission.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting more accurate or complete sources.
We reserve the right to modify the contents of this site at any time but are under no obligation to update any information.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any part of the service, website, or products at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the service.
SECTION 5 – PRODUCTS OR SERVICES
All products offered by Renewed Customs by Char LLC are custom-made, made-to-order, and personalized unless otherwise stated.
Due to the nature of custom products, variations may occur, including slight differences in color, placement, or design.
We reserve the right, but are not obligated, to limit the sales of products to any person, geographic region, or jurisdiction and to limit quantities at our sole discretion.
All product descriptions and pricing are subject to change at any time without notice.
SECTION 6 – ORDER ACCURACY AND CUSTOMER RESPONSIBILITY
Customers are solely responsible for ensuring that all order details provided at checkout are accurate, including but not limited to names, spelling, colors, sizes, and design specifications.
Once an order is submitted, it enters production. While we may attempt to accommodate changes, we cannot guarantee modifications once production has begun.
Renewed Customs by Char LLC is not responsible for errors submitted by the customer.
SECTION 7 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed with us.
We may limit or cancel quantities purchased per person, per household, or per order, including orders associated with the same account, payment method, or address.
You agree to provide current, complete, and accurate purchase and account information and to update such information as necessary.
SECTION 8 – SHIPPING AND DELIVERY
Shipping timelines are provided as estimates and are not guaranteed.
Once an order has been transferred to the shipping carrier, Renewed Customs by Char LLC is not responsible for delays, lost or stolen packages, or damages that occur during transit.
Customers are responsible for providing accurate shipping information at checkout.
SECTION 9 – RETURNS, REFUNDS, AND EXCHANGES
Due to the custom nature of our products, all sales are final.
We do not offer returns, exchanges, or refunds for customer errors or changes of mind.
In the event that an item arrives damaged or incorrect due to our error, customers must contact us within the stated timeframe outlined in our Refund Policy.
SECTION 10 – INTELLECTUAL PROPERTY RIGHTS
All content on this website, including but not limited to designs, graphics, logos, images, text, and branding elements, is the exclusive property of Renewed Customs by Char LLC.
No content may be copied, reproduced, republished, or distributed without prior written consent.
SECTION 11 – THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or links that are not monitored or controlled by us.
We are not responsible for the content, accuracy, or practices of any third-party services.
Use of such tools or links is entirely at your own risk.
SECTION 12 – USER COMMENTS AND SUBMISSIONS
If you submit feedback, suggestions, or other materials, you agree that we may use, edit, publish, or distribute such content without restriction.
You agree that your submissions will not violate any rights or contain unlawful or harmful material.
SECTION 13 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 14 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, to violate laws, to infringe on intellectual property rights, to upload malicious code, or to harm others.
Violation of these restrictions may result in termination of your access to the service.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
All products and services are provided “as is” and “as available.”
Renewed Customs by Char LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
SECTION 16 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Renewed Customs by Char LLC from any claims arising from your breach of these Terms or misuse of the service.
SECTION 17 – SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 18 – TERMINATION
These Terms remain effective unless terminated by either you or us.
We may terminate or suspend access to our services at any time without notice if you violate these Terms.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Renewed Customs by Char LLC and supersede all prior agreements.
SECTION 20 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.
SECTION 21 – CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
👉 It is your responsibility to review these Terms periodically.
👉 Continued use of the website constitutes acceptance of any changes.
SECTION 22 – SMS TERMS AND CONDITIONS
By providing your phone number and opting into communications, you agree to receive SMS messages regarding orders, updates, and promotions.
Message frequency may vary. Standard message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.
We do not sell or share SMS data with third parties for marketing purposes.
SECTION 23 – CONTACT INFORMATION
Questions regarding these Terms should be directed to:
Renewed Customs by Char LLC
📧 renewedcustomsbychar@outlook.com
Address: 6340 Security BLVD, Ste 100 Baltimore MD 21207